Documentation

How is pricing calculated?

Short story is we use a 28 day month to day calculation that is rounded to a 3 decimal multiplied to 7 and then rounded to 2 decimals. But let’s break down what that actually means.
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My container has been destroyed/deleted do you have any backups?

The simple answer is no. During the process of destroying a container all backups stored on B2 are deleted at the same time by the server process. This results in us having NO backups as soon as a container is destroyed.
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Why has my container been suspended?

If your container has been suspend this is due to your account being in bad standing. We will suspend sites that have not had account payments to a due balance in over 120 days. We send out alerts before this happens and you can have your container back online by paying your account balance.
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Do your prices change?

We may at any time change our pricing, we will give notice on our official @nodehost account. Price changes can be due to many factors including change in service providers costs, and market changes. We work hard to keep our pricing low. If you have any questions on price changes contact us.
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Do you have a deadline for the old panel and servers?

We are doing this in batches. Starting at the beginning of November we will be alerting users on specific Nodes to move any sites before the end of that month. If your site is not included in the shutdown each month you can still move it starting today.
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Can you migrate me to the new panel?

Unfortunately we are unable to automatically migrate users and sites to the new panel. The incompatible data structure requires a manual process, which our small team is unable to do for each migration. We apologize for any inconvenience this may cause.
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Why a new panel?

Not only are we rolling out a new panel for our customers, but we are also introducing new servers, backend systems, and processes to improve the overall hosting experience for everyone. As our company has grown over the years, we have recognized the need to upgrade our technology stack to better serve our customers.
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