Documentation

No warning infection suspensions

We have noticed a surge in the number of sites, particularly abandoned ones, that have become infected with malicious software in the past. As a precautionary measure, we are conducting network and file scans to identify and remove any infections.
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Mail rate limits

Due to the high volume of mail we receive, we have implemented a rate limit policy. Please be advised that using your account for sending spam will result in termination.
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Report copyright violation (DMCA)

We want to emphasize the importance of feeling safe when contacting us about stolen work hosted on our platform. We understand the frustration and concerns that come with discovering your content being used without permission, and we want to assure you that we take these matters seriously.
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Mail usage policy

In this digital age, we understand the challenges of dealing with spam and unwanted emails. While we strive to provide a secure and efficient mail system, we cannot completely eliminate all spam.
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Taxes and Charges

We are required by law to apply applicable taxes to all Canadian accounts. The amount of tax that is charged and the rate at which it will be applied will depend on the billing location associated with the account.
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Bandwidth usage & how it's calculated

Our bandwidth is measured based on outgoing data only, which means that uploading images and media to your site does not count towards your usage. Additionally, any usage of SFTP and email services is not monitored for bandwidth usage. We only track outgoing HTTP/HTTPS connections for bandwidth usage purposes.
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What information is collected and when

We take privacy very seriously and only store the absolute minimum amount of information necessary.
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Privacy policy

Our company may contain basic analytics to enhance the user experience. Rest assured, we provide clear and simple methods to opt out of these analytics at any time. It is important to note that we self-host all data, ensuring that it is not shared with any third party. We prioritize user permission before sharing any data with external parties.
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Appropriate use policy

Our services may not be used for illegal purposes, or in support of illegal activities. We reserve the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
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Terms and conditions

By creating an account you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. Breaking of our TOS rules or misconduct will result in deletion of any accounts and services. If you do not agree with any of these terms you can delete your account or not use our services. The materials contained in this web site are protected by applicable copyright and trade mark law.
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Service level agreement (SLA)

We work hard to make our services work as smooth as they can with 99.99% uptime. But with scale sometimes things break. So we want to make everything clear, on how we handle any downtime events.
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Refunds

All payments to LAMM Creative Solutions and our services are nonrefundable. This includes any charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred.
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Breach disclosure policy

We want to share how we will respond in a breach, not only is GDPR strict about the rules around a disclosure but the timeframe is 72 hours until reporting and making public. We don't want to wait that long and to you we want to share our plan for a 24 hour public update.
📙 Policies