Documentation

No warning infection suspensions

Due to an increase of sites and more importantly abandoned sites we are doing network and file scans to find infections. Any infected site will be suspended automatically. If your site was suspended you can contact us.

Mail rate limits

Due to a high volume of mail we have a rate limit in place, even if you fall under the following rate limits your account will be terminated if it's used for sending spam.
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Report copyright violation (DMCA)

We want people to feel safe about contacting us when someone has stolen work and is hosted on NodeHost. We also want our users to know we will fully investigate and talk with both parties, we will then take a website offline if content is not removed IF it's found to be in violation.
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Mail usage policy

We offer mail services and due to the nature of the web we know we can't stop and filter all spam, but this goes both ways. If you use our services for mail and use it to send spam, or any other unwanted mail your account or services may be terminate.
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Taxes and Charges

Effective August 1, 2020 we are required by law to apply applicable taxes for Canadian accounts.. If tax is charged and at what rate depends on the account's billing location.
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Bandwidth limitations & how it's calculated

Bandwidth on our plans are measured as OUTGOING bandwidth only. That means while working on your site uploading images and media does NOT count towards your usage. Neither does any SFTP and Mail usage as we only monitor outgoing HTTP/HTTPS connections for bandwidth usage.
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What information is collected and when

We keep your information private, we only store the absolute minimum we need. Below we will break down how we use your info and what is collected and when.
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Privacy policy

We do basic analytics but we will give clear easy to understand ways to disable at any time, and we self host all of this so it's not shared with a third party. We don't share data with anyone without user permission FIRST!
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Appropriate use policy

NodeHost services may not be used for illegal purposes, or in support of illegal activities. NodeHost reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.
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Terms and conditions

By creating an account you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. Breaking of our TOS rules or misconduct will result in deletion of any accounts and services. If you do not agree with any of these terms you can delete your account or not use our services. The materials contained in this web site are protected by applicable copyright and trade mark law.
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